Digital Services Act (DSA)

What is DSA?

Regulation (EU) 2022/2065 on digital services (Digital Services Act, DSA) establishes obligations for online platforms to create a safer and more transparent digital environment. RentGuest complies with these requirements as an accommodation services intermediary.

Single point of contact

In accordance with Art. 12 DSA, RentGuest's single point of contact for Member State authorities, the European Commission, and users is:

• Email: [email protected]
• PIXEL ARTISAN AGENCY SRL, Str. Luminii 11, Et. 2, Cam. 10, Sat Valea Lupului, Jud. Iași, 707410, Romania
• Communication languages: Romanian, English

Reporting illegal content

In accordance with Art. 16 DSA, any user may report content they consider illegal (fake listings, scams, discriminatory content, intellectual property violations). The report must include:

1. Description of the content considered illegal and the reason
2. Direct link (URL) to the reported content
3. Your contact details (name, email)
4. Good faith statement regarding the accuracy of the information

The easiest way to report is the 'Report' button available on every listing and every review. You complete a short form and immediately receive a reference number. Alternatively, you can email the report to [email protected].

Open a listing and press 'Report' to flag content

We will acknowledge receipt of the report within 24 hours and take a reasoned decision within a reasonable timeframe (usually 5 business days).

Content moderation

RentGuest does not review listings in advance and has no general obligation to monitor content published by owners, under Article 8 of Regulation (EU) 2022/2065. When we receive a report, we analyse the flagged content and remove anything that violates the terms and conditions or applicable law, and the user is notified with the reason for the decision.

Right to appeal

If your content has been removed or your account has been restricted, you may appeal the decision within 6 months. Use the appeal form from the reasoned-decision email (it contains the required access code) or write to us at [email protected]. The appeal will be reviewed by a person different from the one who made the initial decision. You will receive a reasoned response within 15 business days.

Received a decision and want to appeal it? Use the appeal form.

How we process your data

The contact details you provide in a report (name, email) are processed solely to handle the report and comply with legal obligations, in accordance with the GDPR and our Privacy Policy. We do not disclose the reporter's identity to the reported party without a legal basis. The report and decision are kept for 3 years, after which the contact details are anonymised.

Transparency report

In accordance with Art. 15 DSA, RentGuest will publish an annual transparency report including information about content moderation, reports received, and actions taken. The first report will be available one year after launch.